Request To Cancel An Order At Ornament Trees.com

To cancel an order To cancel or change your order, use the form below to quickly contact us. No changes or cancellations can be accepted after 6 pm of the day that the order was placed.  Why? Most of our orders are shipped from warehouses that process thousands of orders every day. The distribution center warehouse charges a $10 service fee to locate and remove the package from the shipping queue. We apologize for any inconvenience that this may cause you. However, we have no choice but to deduct this charge from your refund. DO NOT CALL THE CUSTOMER SUPPORT ORDER LINE OR LEAVE A MESSAGE ON OUR VOICE MAIL If we can catch the order before it has been shipped, your payment will be refunded in full. If we cannot, it will ship to you. In that case, your cancellation will be handled as a return. Go here to read our return policy. Alternatively, if you do not want the item, refuse the package when it arrives or return it UNOPENED to the UPS driver. UPS will not accept an opened package unless it has a new shipping label. After the item has been returned to us, we will deduct outbound and return shipping from the total paid and issue a refund for the balance due. We appreciate your cooperation.

 Tell us how to get in touch with you.

First Name:          
Last Name:         
E-mail:               
Telephone:         
Order Number:      (Please use the 7 digit cart invoice order number (49999999)
Date Order Was Placed:     (format: mm/dd/yyyy)

 

 Please state the reason for your cancellation in the space below:

 

Please note, A full refund will be issued on any unshipped order that is cancelled before it is sent to the warehouse for processing. Orders are sent 6 pm e.s.t. each weekday. If you cancel after the order has been received by the warehouse, they will charge you $10 to pull it out of their system and cancel. This is a new development at the facility we are currently using and was a very unpleasant surprise this past holiday season. Unfortunately, we have no choice but to deduct that charge from your refund.

if you are canceling a special order and the shipment is on its' way to us, we must deduct the cost of inbound shipping AND the restocking fee from your refund. See our Return Policy for more information.

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