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ORNAMENT TREES.COM :: General Product Return Policy
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General Product Return Policy
GENERAL PRODUCT RETURN Policy

GENERAL PRODUCT RETURNS

We will gladly accept the return of any product within 15 days after you receive it. For your convenience our return process is fairly easy to follow:
  • Read the pack slip that was included with your order and follow the return instructions. If the pack slip is missing and you need to return/exchange a damaged or defective item  use the contact form on our website to notify us of the problem first! Then, go here for an RMA form. If the pack slip is missing or, if you just want to make a return for credit, go here or an RMA form.
  • You will receive a return e-mail with detailed instructions for making a return, how to find your RMA number and a link to access the appropriate Return Merchandise Authorization form.
  • If you are using AOL, EarthLink, Yahoo or Hotmail, BlueYonder in the UK, an address ending in .edu or .gov and certain corporate e-mails, your e-mail server will automatically reject our mail as spam. Please add the return e-mail address on your pack slip to your buddy list before making your RMA request. Otherwise, the e-mail may not make it past the default spam filter on your e-mail account.
  • Also, check your spam or bulk mail folder as the reply may go there instead of your e-mail inbox.
  • Use the box and packaging in which your order arrived to repack the item exactly as you received it. It is not necessary to spend any additional money to repack the order.
  • Remove the free gifts enclosed in the pouch - they are yours to keep.
  • The return instructions will include a link to download the RMA form. Fill it out and be sure to insert it in your return.
  • Cover the old shipping label on the outside of the box with your new one.
  • Return the item within 5 days after you receive the RMA letter. For your protection, use UPS or FedEx or other shipper that issues a tracking number. We may need the tracking number and date of shipping in order to locate your return.
  • USPS delivery confirmation is not a tracking number. It tracks a package only to the local post office.
  • If you are using USPS for your return, consider purchasing insurance.
  • If you do not get a reply to your RMA request or if you need further assistance, use the Contact Form on our website or call and speak with a customer service agent.

IMPORTANT:

  • Our orders are shipped from warehouses located around the country. They process hundreds or thousands of shipments and returns everyday. If you return an item without authorization, they may not be able to locate it. If they can not locate it, we can not issue a refund. A link to the correct RMA form is included in the return instructions that are included on the pack slip in with your order.
  • In addition, items returned without an RMA are frequently returned to the wrong location. If that is the case the cost to move the merchandise to the correct location will be deducted from your refund.
  • No returns or request for credit, exchange or merchandise credits after 30 days. Please respect this policy and do not abuse our return system by sending back an item that you damaged or one for which the return period has expired.
  • Any order returned after the warranty period has expired will be refused or a 50% restocking fee will be deducted from the refund.

THE RMA REQUEST E-MAIL

Did you send us an e-mail requesting an RMA or reporting a problem to which no one responded? Customers using AOL, EarthLink, Yahoo, Hotmail, addresses ending in .edu, .gov and UK blueyonder.co.uk have the most difficulty receiving our replies. If you sent us an e-mail from this type of e-mail account and did not get a response, it is very likely that your e-mail was blocked by our e-mail spam filter or that our response to your e-mail was either diverted to your bulk / spam mail folder or blocked by the spam filter on your personal or corporate e-mail server. We encourage you to use the Custome Serivce Request Form to get in touch with us. We endeavour to respond to all calls and e-mails within 24 hours. If you sent that note to the return e-mail address listed on your pack slip and did not get a reply, please use the contact form on our website.

AGGRESSIVE SPAM E-MAIL FILTERING

Unfortunately, unless our spam filter set fairly high we get 60-100 unwanted junk e-mail messages a day. Occasionally some legitimate messages are also screened out. This happens most frequently when you send us an e-mail without a subject or a first and last name as a sender. You can send us an e-mail from your own e-mail account if you wish. Be sure to include your FULL name and the cart id order number in your request for information so that we can locate your order quickly and respond in detail to your issue or concern. You would be surprised how many inquiries we get with just an e-mail address and no name or order number. We can not check your order without your name, order number and/or the same e-mail address used on your order.   
 
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© Ornament Trees.com, offers you a wide variety of affordable, heirloom quality holiday decor such as a metal ornament tree, family photo tree, money tree, ornament display stand hanger, hooks, rotating turntable, glass garland, glass drops, Ornamotion/Ornamotors, rotators and miniature photo frames. Images used with permission of their respective owners. All copyrights reserved.