GENERAL PRODUCT RETURNS

• Read the pack slip that was included with your order and follow the return instructions. If the pack slip is missing and you need to return/exchange a damaged or defective item  use the contact form on our website to notify us of the problem first! Then, go here for an RMA form. If the pack slip is missing or, if you just want to make a return for credit, go here or an RMA form.
• You will receive a return e-mail with detailed instructions for making a return, how to find your RMA number and a link to access the appropriate Return Merchandise Authorization form.
• If you are using AOL, EarthLink, Yahoo or Hotmail, BlueYonder in the UK, an address ending in .edu or .gov and certain corporate e-mails, your e-mail server will automatically reject our mail as spam. Please add the return e-mail address on your pack slip to your buddy list before making your RMA request. Otherwise, the e-mail may not make it past the default spam filter on your e-mail account.
• Also, check your spam or bulk mail folder as the reply may go there instead of your e-mail inbox.
• Use the box and packaging in which your order arrived to repack the item exactly as you received it. It is not necessary to spend any additional money to repack the order.
• Remove the free gifts enclosed in the pouch - they are yours to keep.
• The return instructions will include a link to download the RMA form. Fill it out and be sure to insert it in your return.
• Cover the old shipping label on the outside of the box with your new one.
• Return the item within 5 days after you receive the RMA letter. For your protection, use UPS or FedEx or other shipper that issues a tracking number. We may need the tracking number and date of shipping in order to locate your return.
• USPS delivery confirmation is not a tracking number. It tracks a package only to the local post office.
• If you are using USPS for your return, consider purchasing insurance.
• If you do not get a reply to your RMA request or if you need further assistance, use the Contact Form on our website or call and speak with a customer service agent.

IMPORTANT:

• Our orders are shipped from warehouses located around the country. They process hundreds or thousands of shipments and returns everyday. If you return an item without authorization, they may not be able to locate it. If they can not locate it, we can not issue a refund. A link to the correct RMA form is included in the return instructions that are included on the pack slip in with your order.
• In addition, items returned without an RMA are frequently returned to the wrong location. If that is the case the cost to move the merchandise to the correct location will be deducted from your refund.
• No returns or request for credit, exchange or merchandise credits after 30 days. Please respect this policy and do not abuse our return system by sending back an item that you damaged or one for which the return period has expired.
• Any order returned after the warranty period has expired will be refused or a 50% restocking fee will be deducted from the refund.

THE RMA REQUEST E-MAIL

AGGRESSIVE SPAM E-MAIL FILTERING

 

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