International Shipping

Australia, Puerto Rico, Guam, US territories Shipping Options: our current shopping cart offers UPS International, USPS Global Express or USPS Global Express Guaranteed. Australian duties, taxes and brokerage fees are set Australian Customs. Duty is charged on the purchase price of the goods. GST is charged on the total of the purchase price, plus the customs duty, plus the freight and insurance paid or payable for transporting the goods. The current GST is 10% and is subject to change. 

Canadian Shipping Options: our current shopping cart offers USPS Global Express, USPS Global Priority or UPS Canada Ground. Tracking is not currently available for Global Priority Mail. When that changes, we will offer it as well.

UPS CANADA GROUND is quicker than United States Postal Service, orders can be tracked to your location and they generally handle parcels with less damage. However, there are import brokerage fees charged by the carrier that must be paid before they can release the order. You can clear the package through customs yourself or select US Postal Service if you prefer. 

• Canadian duties, taxes and brokerage fees on items shipped to Canada are established by Canadian Customs. Anything over $20.00 CAD will be subject to customs fees. Taxes, PST & GST, will vary based on the province to which the items are shipped. The duty is based upon the value of the merchandise as set by Customs. As part of the NAFTA Trade Agreement, all items that are made in the USA will be duty free but subject to PST & GST taxes. Please go here for more information about Canadian UPS import brokerage charges.
•   International Import Brokerage Fees Any shipment valued at $25 or more requires the use of a customs broker and may also incur import/duty charges by your government. UPS, DHL, FedEx all act as their own customs broker and charge you a brokerage fee which could be 35% or more of the value of your package. Please note that we do not charge this fee, can not calculate or collect it in advance and receive none of it. You may be able to avoid import brokerage charges by following tips mentioned at the websites below. These links lead to information prepared for our Canadian customers. However, in many instances, it will also apply to other international destinations. These links might be helpful to you: 

  • Canadian customs charges: http://canadaonline.about.com/cs/customs/a/shopshipcanada_2.htm

  • How to get around Canadian carrier brokerage fees: http://www.cbc.ca/consumers/market/files/home/courierfees/steps.html  

  • UPS Canadian brokerage charges: http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html    

  • Canada UPS Zones and Rates: http://www.ups.com/content/ca/en/shipping/cost/zones/index.html?WT.svl=SubNav    

  • If you are close enough to a UPS customs center and wish to clear customs yourself, let us know. The package must be marked so when we ship it. UPS will not deliver it to your home. They will call you to notify you that it has arrived.

  • Visit the FedEx website and DHL website for more information about their import brokerage fees.

  • Go here for the internet address for the postal service in your country.  ( http://www.upu.int/pls/ap/www_sites.display_sites?p_language=an  )

  • How to get around Canadian carrier brokerage fees: http://www.cbc.ca/consumers/market/files/home/courierfees/steps.html  

  • UPS Canadian brokerage charges: http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html    

  • Canada UPS Zones and Rates: http://www.ups.com/content/ca/en/shipping/cost/zones/index.html?WT.svl=SubNav    

  • If you are close enough to a UPS customs center and wish to clear customs yourself, let us know. The package must be marked so when we ship it. UPS will not deliver it to your home. They will call you to notify you that it has arrived.

  • Visit the FedEx website and DHL website for more information about their import brokerage fees.

  • Go here for the internet address for the postal service in your country.  ( http://www.upu.int/pls/ap/www_sites.display_sites?p_language=an  )

  • How to get around Canadian carrier brokerage fees: http://www.cbc.ca/consumers/market/files/home/courierfees/steps.html  

  • UPS Canadian brokerage charges: http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html    

  • Canada UPS Zones and Rates: http://www.ups.com/content/ca/en/shipping/cost/zones/index.html?WT.svl=SubNav    

  • If you are close enough to a UPS customs center and wish to clear customs yourself, let us know. The package must be marked so when we ship it. UPS will not deliver it to your home. They will call you to notify you that it has arrived.

  • Visit the FedEx website and DHL website for more information about their import brokerage fees.

  • Go here for the internet address for the postal service in your country.  ( http://www.upu.int/pls/ap/www_sites.display_sites?p_language=an  )

  • How to get around Canadian carrier brokerage fees: http://www.cbc.ca/consumers/market/files/home/courierfees/steps.html  

  • UPS Canadian brokerage charges: http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html    

  • Canada UPS Zones and Rates: http://www.ups.com/content/ca/en/shipping/cost/zones/index.html?WT.svl=SubNav    

  • If you are close enough to a UPS customs center and wish to clear customs yourself, let us know. The package must be marked so when we ship it. UPS will not deliver it to your home. They will call you to notify you that it has arrived.

  • Visit the FedEx website and DHL website for more information about their import brokerage fees.

  • Go here for the internet address for the postal service in your country.  ( http://www.upu.int/pls/ap/www_sites.display_sites?p_language=an  )

Western Europe, UK Shipping Options: our current shopping cart offers USPS Global Priority, International Express or USPS Global Express Guaranteed.  UK Customs establishes the UK duties, taxes and brokerage fees on items shipped to the UK. Duty is charged on the purchase price of the goods and can be as high as 30% of the total purchase price if the item is valued at over $20. Goods arriving in the UK from outside the EU are liable to Customs Duty, Excise TAX, Import V.A.T charges, Carrier Brokerage Surcharges.

Expedited International Options: UPS ground or expedited is available and fairly quick and reasonably priced to Puerto Rico and Canada. Otherwise, USPS Global International Express or USPS Global International Express

Express Mail International: Express Mail International (formerly “Global Express Mail”) provides reliable, 3-5 average business day delivery to more than 190 countries with money-back delivery guarantee to select destinations. Specific average-days-for-delivery information to major destinations will be available via the online postage rate calculator and at Post Offices.

Priority Mail International: Available to more than 190 countries, Priority Mail International service offers 6-10 average business day delivery.

First-Class Mail International: This service provides a reliable and economical means of sending correspondence (letters and postcards), documents, and merchandise weighing up to 4 pounds. Extra services, such as registered and return receipt, may be added on a country-specific basis.

Customs Paperwork Processing Fees for all international shipments: The warehouses we are currently using charge extra for pickup / customs paperwork processing fee and an order processing fee ($2-$5.) That fee is included in the shipping charge added to your order at checkout. All international packages are shipped insured and a signature may be required at delivery. Insurance is included in the shipping charge. 

Brokerage Fees: All carriers except the US Post Office charge a brokerage fee which amounts to a charge to clear your package through customs and deliver it to your home.  Please note that we do not charge this fee, can not calculate or collect it in advance and receive none of it. However, you may be able to avoid import brokerage charges or select USPS shipping.

Tariffs, Fees, Taxes in Your Country: You are responsible for any tariffs, import taxes, fees, import brokerage fees charged by the carrier or your country after your order arrives. These fees will be collected by your country or the carrier at or before the time of delivery. The shipping charge you pay us covers shipment from the warehouse to the border of your country.

Things International Customers Need to Know:

1. We can not/do not ship to a post office or post office box - US or international. Please include a street address on your order.
2. None of our floor height trees 40" or taller can be shipped to international destinations because the shipping cartons exceed the maximum allowable box size. UPS and FedEX charges would be prohibitive.
3. The following size limits apply to Priority Mail International package sent to most destination countries:
4. Minimum length and width: 5 –1/2 inches by 3–1/2 inches/  Maximum length: 42 inches
   Maximum length + girth (width of all four sides) combined: 79 inches
5. To see how much it will cost to ship to your location and all of our shipping options, enter the item into the cart, enter your country, leave the state blank (unless you are from Canada) then enter your postal code and click "Continue". USPS and UPS options will be presented on the following page. Select the method of delivery and click "Add shipping" to add the amount to your order.
6. For most countries, packages valued less than $20 do not incur a duty, taxes or import fees. For customs, the value of your package will be the total value of all items on the order.
7. Our cart is not configured to ship to all international destinations. If you do not see your country listed, depending upon your location, we may still be able to assist you. Please use our contact form for assistance.
8. The rates quoted by UPS on their website or those used by our shopping cart do not include import brokerage fees! You can clear the package through customs yourself and avoid the fee. Please go here for more information about UPS import brokerage charges.
9. UNITED STATES POSTAL SERVICE (USPS): US Postal Service Global delivery dates as shown on their website and used by our cart are extremely optimistic. You should allow a minimum of 2 weeks for delivery even if you request and pay for Global Express or Global Express Guaranteed. Allow 60-120 days and place a Christmas order by October 1st if you can. 
10. We cannot guarantee timely delivery of an international order after it leaves our facility. We pack it, label it and put it in their hands. After that it is up to the US Postal service and the postal service in your country to get your order to you in time. In short, order early!! :-)
11. Our electrical and battery operated products (rotating stands, Halloween tree lights, ceiling/wall mounted spinners and trees, Ornamotors, Ornamotions) are intended for use in the United States. Please read our description carefully and order at your own risk. We can not guarantee that they will work in any other country and assume no liability. USA approved batteries and/or a converter/ transformer may be required.
12. If the "ship to" and "bill to" addresses are different, if you are using 3rd party billing or if the order exceeds our security maximum, a signature will be required at delivery.

If you have any questions, please use the "Contact Us" link in the Customer Service area at the bottom of each page. Thanks for shopping at Ornament Trees.com. We appreciate your business.

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