• Is Javascript must be enabled in your browser? Go here for assistance with this issue.
• Are cookies enabled in your browser? If not, add Ornament-Trees.com to the list of sites from which you will accept cookies. Go here for assistance with this issue.
• Are pop-ups enabled? Our magnified view windows need to "pop-up" in your browser in order for you to see. Pop-up windows are disabled by default in most browsers, anti-virus and firewall software. You may need to unblock or enable pop-ups for our site in your browser or in your anti-virus/firewall software settings. Click here for assistance with this issue.

If the problem persists, folllowing are suggestions and links to helpful troubleshooting info on our site. Or, use the contact form on our site to let us know that you need help with placing an order.

• Our site needs to be added to the list of approved sites in your anti-virus software. Check the instructions for your safety software program or contact them for technical support.

For clarification of the "Details" on our product description pages, go here for assistance.
For step-by-step help with placing an order, go here for assistance.
For help with using our Search features  go here for assistance.

Having a Problem Viewing Magnified Images On Our Site?
Can't see the magnified views of our photos? A few customers have reported problems with seeing the enlarged view of products on our site. All of the images on our site have at least one magnified view. Products with a more complicated design or those with difficult to explain or delicate elements may have more than one magnified view. Each magnified image is available with one click on the "Click To Enlarge" text link under each graphic. After clicking, the image will either appear in a new window or, in a minimized window that is already open. Go here for help if you can not see the magnified view of images on our site.

Problem With Creating an Account: Error Message or Cart Not Responding
Our cart will allow you to place an order without creating an account. However, it will benefit you to do so. Customers with an account can log in to see notes, check and track shipping, post a product review, create a wish list, get advanced notice of sales and request an RMA. If you are trying to create an account but the cart is not responding or giving you an error message, go here for help with resolving this issue. If you placed an order and did not get a receipt, log into your account or click the "Order History" link below if you created an account with your order.

Make Sure You Will Get Our Correspondence
Customers using AOL, Yahoo, EarthLink, Hotmail, Brightmail, bigpond.au, blueyonder.co.uk, and e-mail accounts ending with .edu (education) or .gov (government) have the most difficulty receiving our correspondence or tracking numbers. Unless you add our e-mail address to your program before placing an order, you may not get your receipt or the UPS tracking number. Please go here to see how to add our e-mail address to your e-mail account.

Other Causes For Problems Using Our Site
Problems with using our shopping cart can also be caused by:

• outdated anti-virus or firewall software. You should  keep your computer up to date by downloading and installing your firewall and anti-virus software updates when they are issued.
• outdated Microsoft operating system or browser software. Keep your system up to date by downloading and installing Microsoft software updates when they are issued.
• using an older computer with an operating system or browser software that pre-dates Microsoft 2000. Our site may appear to be slow loading for you.
• a computer which has been infected with spyware or spamware. If you see underlined or highlighted text anywhere on our site, other than the red text on the category or product description pages, your computer may be infected. Visit download.com to find a good, free program for checking and cleaning your computer and run it daily.
• using a dial-up connection. Our pages will load very, very slowly for you. :-)
• security or firewall software settings which are too high. Settings which are too high will "protect" your computer by blocking javascript, flash or other harmless scripts. The pages and scripts on this site will display correctly if your firewall's internet settings are medium - medium high.