• Shipping Charges/ General: Our shipping charges are based upon the actual UPS or USPS priority mail rate for the box size and/or weight of your order plus $2-$5 for package handling as charged by each supplier or warehouses around the country. Occasionally, a customer ordering 5 or more dozen of ornament hooks will be overcharged for shipping. The 5% discount on your order almost always offsets the shipping over-charge. If it does not, we will automatically upgrade the shipping method to 2nd Day Air or Next Day air if we can. If the cost to ship exceeds the amount we collected on your order, we will contact you with a list of the option/costs and send you a secure payment link for the difference between the cost of the method that you select and the amount collected by our cart.

  After the Order Has Been Placed:   We make every effort to process orders for in stock merchandise within 1-3 days after it has been placed. Please allow 7-10 days for UPS or post office delivery. If possible, we will keep you informed of any delays in delivery, mishaps, etc. using the e-mail address on your order. We can not guarantee that your item will be delivered within any particular time frame after it leaves our facility. Delivery time is only guaranteed by the carrier when you select expedited shipping. They do not refund shipping charges - except in the event of a natural disaster.  We are not responsible for delivery delays after your order is picked up by the shipping carrier. Go here for more information regarding how we process and fulfill orders.

• After the Order Has Been Shipped : Orders shipped from the main distribution center can be tracked via the "Track Orders" button on our website. Unless the e-mail address that you gave us was incorrect or the spam filter on your e-mail server rejects it, you will receive a UPS tracking number by e-mail after the item is shipped. If you do not get the tracking number by e-mail, you can obtain it by using the track orders page on our website. Items on back order at the warehouse will show under your e-mail address or order number with the product that you ordered. At the present time, orders that do not ship from the warehouse can not be tracked from our site. Some of our suppliers send us a tracking number after your product has been shipped. But many of them do not. If you have not received your order or a tracking number within a week after placing it, go here to drop us a note and ask "Where's my stuff? :-)."

• Pay Pal Orders: If you are using your Pay Pal account or credit card via Paypal for payment, for your protection and ours, a signature will be required for any shipment to an unconfirmed street address or if the "ship to" and "bill to" addresses are different.  Please notify the recipient of your gift that a signature will be required at delivery. We apologize for any inconvenience this may cause you or the recipient of your gift.

• Back Orders : If the product that you order is not in stock, we will automatically place it on a back order.  If your order includes items that are in stock and items that are not, we will hold and ship the entire order together. IF YOU NEED THE AVAILABLE ITEM IMMEDIATELY, NOTIFY US. We can ship the in stock now and the back order separately at no additional charge to you.

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• We can not/do not ship to a post office or post office box - US or international. Please include a street address on your order.

• To see how much it will cost to ship to your location and all of the shipping options, enter the item into the cart, enter your country, select your state (US and Canada,) enter your postal code and click "Continue". USPS and UPS options will be presented on the following page. Select the method of delivery and click "Add shipping" to add the amount to your order.

• Expedited drop shipments : For special orders, we may be able to have an item that is out of stock at our warehouse shipped to you directly from the supplier. The normal supplier turn around time on an order is 72 hours. There may be an additional "In Plant Rush" fee of $7.50 - $10.50 (as required by the supplier) plus UPS expedited shipping fees if you request Next Day Air, Second Day Air or Three Day Select shipping of your order. Payment must be completed before the order can be shipped.

• Dimensional Weight: on all shipments, UPS charges are calculated directly from UPS to your destination and based upon your zip code and the dimensional weight of the box in which the product ships NOT the actual weight of the item. So, a 3 lb tree that comes in a box 17"x10"x10" could cost upwards of $100 to ship by 2nd day air. 
• Gift Orders - Direct Shipments, USA and international customers: You can order any item and request it be shipped elsewhere as a gift (USA orders only). If the product is in stock and we can ship directly, the gift goes to the "Ship To" address on your order form and arrives with the text of your gift note printed on the packing slip. The recipients' signature will be required. Your recipient will not get any information regarding the price of your gift.  There is no extra charge for this service.
• In stock gift or personal orders placed before December 8th should arrive before Christmas (USA delivery only). If your order includes multiple gifts to be shipped to multiple addresses, each gift order will incur shipping charges.  
• Please check the recipients' address carefully before completing your order! If we need to verify shipping information on your order by phone or e-mail the order will be held. If we do not get a reply from you, the order may be cancelled at our option. If we are charged a bad address fee by the warehouse or UPS, we will deduct this from any returned or refused item refund.
• Please check the recipients' address carefully before completing your order! If we need to verify shipping information on your order by phone or e-mail the order will be held. If we do not get a reply from you, the order may be cancelled at our option. If we are charged a bad address fee by the warehouse or UPS, we will deduct this from any returned or refused item refund.
• Please check the recipients' address carefully before completing your order! If we need to verify shipping information on your order by phone or e-mail the order will be held. If we do not get a reply from you, the order may be cancelled at our option. If we are charged a bad address fee by the warehouse or UPS, we will deduct this from any returned or refused item refund.
• Please check the recipients' address carefully before completing your order! If we need to verify shipping information on your order by phone or e-mail the order will be held. If we do not get a reply from you, the order may be cancelled at our option. If we are charged a bad address fee by the warehouse or UPS, we will deduct this from any returned or refused item refund.
• The receipt will be sent to you by e-mail confirmation after the sale. Our shipping location will e-mail you a copy of the tracking number after your order has shipped. If you are an AOL customer or have an aggressive spam filter on your inbox, please be sure to add the e-mail address on your order confirmation to your buddy list, white list or list of approved senders.
• Personalized Gift cards: Sorry, we can not include a personalized gift card with a gift shipped from a supplier or the warehouse.

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• Military Locations: Only the United States Postal Service (USPS) delivers to military locations. All military orders are shipped insured and that fee is included in the shipping charge. Pricing info is available at the USPS website.

• Post Office Boxes:   Neither UPS, DHL or FedEx will deliver to a post office, a post office street address or a post office box. Therefore, we can not ship to a post office, post office street address or post office box. Please supply your street address with the order.  We will make one attempt to contact you. THE ORDER WILL BE HELD UNTIL WE HEAR FROM YOU which means, the item that you ordered will not be reserved for you and may not be available after we hear from you and place the order for fulfillment at the warehouse.

• USA Shipping Methods: Orders that weigh less than 2 lbs may be shipped by either USPS insured, DHL or UPS ground. Ornament stands and trees are generally shipped via UPS ground. Larger ornament trees 40-108" and special orders are shipped  by UPS and your signature will be required at delivery. Allow extra delivery time if you are ordering between December 1 and December 15th. After December 15th, we recommend using expedited or express shipping for pre-Christmas delivery.

• USA Ship Dates : Generally Monday - Friday, 1-3 days after the order has been placed. Unless you are requesting next day delivery, we do not ship or deliver on any Federal holiday, the day after Thanksgiving. weekends. We are closed for a brief period after Christmas and the new year. Since our suppliers are generally taking inventory and/or replenishing their stock during January and February, orders received after December 20th for products that are not in stock may not be shipped until mid February - early March. If you have any question about whether or not a product is in stock, or need expedited delivery, please e-mail us

  • No shipping carrier w ill guarantee Christmas delivery for any ground shipment made after the December 10th.  If you are ordering after 12/15, we strongly recommend expedited shipping for guaranteed delivery before Christmas. Go here for the UPS delivery map and approximate timetable.
  •   PLEASE NOTE: We have no control over the way the distribution center allocates their time and therefore cannot guarantee that any order placed a few days before Christmas will be shipped or expedited to arrive before Christmas. We do apologize for any inconvenience this may cause you.
  • After December 15th we can not guarantee that the warehouses will honor an expedited shipping request even if the additional fee is paid.
• Shipping to Alaska , Hawaii, Puerto Rico and US Territories: 
• • Hawaii, Puerto Rico and Alaska: PLEASE ORDER EARLY! in spite of the info on the post office website, allow at least 30-60 business days for a priority mail to arrive at  your destination especially if you are ordering after Nov. 1st and/or living in a remote/rural location in Alaska, Puerto Rico or Hawaii.
  •   Insurance is included in the shipping charge and a signature may be required at delivery. See our signature required section.
  • UPS Normally, you should allow 1-3 business days for order processing and 7-10 days. They deliver Monday-Friday except Federal holidays and the day after Thanksgiving.

  • USPS: or 10-21 business days for delivery, Monday - Saturday except Federal holidays in most locations. You can choose from Express and Priority Mail, and Parcel Post with delivery confirmation. Unless you contact us to request and pay for a different method of shipping, we will select the quickest, least expensive method closest to the amount collected on your order. For most customers, that will be USPS Parcel post with delivery confirmation.

• Shipping Damage / Order Returns:   We ask the warehouses to pack our products according to UPS specifications. Their packing materials should provide the proper cushioning to prevent breakage or damage in transit. If a package is delivered to you in a box that is torn, damaged, or much too large for the product or with obvious shipping damage, that is a certain sign that the original shipping box (and frequently the contents) were damaged by the shipper. Please contact us immediately using the instructions on the pack slip in with your order. All returns, require an RMA number. DO NOT SEND THE PRODUCT BACK TO US, THE WAREHOUSE, OR ANY OF OUR SUPPLIERS UNTIL AFTER YOU GET AUTHORIZATION INSTRUCTIONS. Return instructions are included with your order on the pack slip. Please read and follow them carefully. Click here for our damaged / defective return policy. 

• Shipping Address Problems: If we can not process your order because you used a post office box or UPS rejected the address that was on your order, we will notify you at the e-mail address you supplied with your order. The order will be held until we hear from you. If we do not hear from you after two attempts to contact you, the order will be cancelled at our option. If the order is returned, refused or we are charged a bad address fee by UPS, we will deduct it from your refund.

• Shipping of Oversized Items: Many of our tall and f loor height ornament trees (42"- 96"), pre-assembled tabletop trees and, large ornament storage boxes come from the manufacturer in boxes which shipping carriers classify as "over-sized". That means the carrier assigns it a higher shipping rate because of the size of the box ( dimensional weight) regardless of the actual physical weight. For instance our Dove of Peace family photo tree only weighs about six pounds. But it ships assembled and the box in which it ships is oversized. Therefore, UPS calculates the shipping at the 30 lb rate. These items will incur an additional shipping charge that will be noted on the description page. Rest assured, if we can pack your order to avoid carrier over size charges, we will. Shipping charge is based upon the dimension of the box or weight of the item and your zip code. Sorry, oversized items can not be shipped international destinations.  

• Signature Required Orders : For your protection, a signature will be required for the following:

  • all gift orders or orders with a different "ship to" and "bill to" address. If you can, please notify the recipient that a package is coming and a signature will be required.

  • Paypal gift orders or orders from an unconfirmed address. If you can, please notify the recipient that a package is coming and a signature will be required.

  • USPS insured domestic HI, AK, Guam, PR or international shipments

  • expedited International orders including 2nd Day Air, Next Day Air or Same Day Air.

  • expedited USA shipments including Three Day Select, 2nd Day Air, Next Day Air or Same Day Air.

  • orders that triggers our security credit check or exceed a pre-determined dollar amount. 

• Using your work address: If you have your order delivered to your job instead of your home delivery confirmation via a signature is required. That way, if you do not get your package, you will know who did. :-)

• Not home during the day? If your order requires a signature and you or the recipient will not be available to sign for the package, sign the UPS InfoNotice or DHL Notice of Attempted Delivery, leave it for the driver to pick up on his/her second attempt to deliver and they will leave the package for you. Please make sure that you have a secure location in which to leave the package.

• Special Orders : Many of the ornament trees in our shop are stocked in small quantities but, available from the manufacturer in large quantities of 6 items or more. If our inventory is low or shows minus, check the "Restocking" area of the Product Details to see if the item is available and/or coming in. We usually restock within 10 business days. Check the manufacturer information on the description page for more info about how long it will take us to get a large/special order in for you. All special orders are subject to availability - especially after November 1st. Special order returns are handled differently than regular returns. Go here for more information.

• Time Sensitive/ Date Specific Orders:  We are thankful for the many, many customers order from us for a special event ( trade show, birthday gift, wedding shower, Mothers /Fathers Day, wedding, etc) or a gift. We appreciate it even more when you let us know if your order is time-sensitive. Before ordering, please check our UPS Delivery Map and choose expedited shipping with your order if needed.  Also, add your Need by" date in the "Comments" area of our shopping cart. We will do our best to make sure that your order arrives in time for your event.

  If you have a question that was not answered above, please con tact us by e-mail. Thanks for shopping at Ornament Trees.com. We appreciate your business.

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• No shipping carrier w ill guarantee Christmas delivery for any ground shipment made after the December 10th.  If you are ordering after 12/15, we strongly recommend expedited shipping for guaranteed delivery before Christmas. Go here for the UPS delivery map and approximate timetable.
•   PLEASE NOTE: We have no control over the way the distribution center allocates their time and therefore cannot guarantee that any order placed a few days before Christmas will be shipped or expedited to arrive before Christmas. We do apologize for any inconvenience this may cause you.
• After December 15th we can not guarantee that the warehouses will honor an expedited shipping request even if the additional fee is paid.
• Shipping to Alaska , Hawaii, Puerto Rico and US Territories: 
• • Hawaii, Puerto Rico and Alaska: PLEASE ORDER EARLY! in spite of the info on the post office website, allow at least 30-60 business days for a priority mail to arrive at  your destination especially if you are ordering after Nov. 1st and/or living in a remote/rural location in Alaska, Puerto Rico or Hawaii.
  •   Insurance is included in the shipping charge and a signature may be required at delivery. See our signature required section.
  • UPS Normally, you should allow 1-3 business days for order processing and 7-10 days. They deliver Monday-Friday except Federal holidays and the day after Thanksgiving.

  • USPS: or 10-21 business days for delivery, Monday - Saturday except Federal holidays in most locations. You can choose from Express and Priority Mail, and Parcel Post with delivery confirmation. Unless you contact us to request and pay for a different method of shipping, we will select the quickest, least expensive method closest to the amount collected on your order. For most customers, that will be USPS Parcel post with delivery confirmation.

• Shipping Damage / Order Returns:   We ask the warehouses to pack our products according to UPS specifications. Their packing materials should provide the proper cushioning to prevent breakage or damage in transit. If a package is delivered to you in a box that is torn, damaged, or much too large for the product or with obvious shipping damage, that is a certain sign that the original shipping box (and frequently the contents) were damaged by the shipper. Please contact us immediately using the instructions on the pack slip in with your order. All returns, require an RMA number. DO NOT SEND THE PRODUCT BACK TO US, THE WAREHOUSE, OR ANY OF OUR SUPPLIERS UNTIL AFTER YOU GET AUTHORIZATION INSTRUCTIONS. Return instructions are included with your order on the pack slip. Please read and follow them carefully. Click here for our damaged / defective return policy. 

• Shipping Address Problems: If we can not process your order because you used a post office box or UPS rejected the address that was on your order, we will notify you at the e-mail address you supplied with your order. The order will be held until we hear from you. If we do not hear from you after two attempts to contact you, the order will be cancelled at our option. If the order is returned, refused or we are charged a bad address fee by UPS, we will deduct it from your refund.

• Shipping of Oversized Items: Many of our tall and f loor height ornament trees (42"- 96"), pre-assembled tabletop trees and, large ornament storage boxes come from the manufacturer in boxes which shipping carriers classify as "over-sized". That means the carrier assigns it a higher shipping rate because of the size of the box ( dimensional weight) regardless of the actual physical weight. For instance our Dove of Peace family photo tree only weighs about six pounds. But it ships assembled and the box in which it ships is oversized. Therefore, UPS calculates the shipping at the 30 lb rate. These items will incur an additional shipping charge that will be noted on the description page. Rest assured, if we can pack your order to avoid carrier over size charges, we will. Shipping charge is based upon the dimension of the box or weight of the item and your zip code. Sorry, oversized items can not be shipped international destinations.  

• Signature Required Orders : For your protection, a signature will be required for the following:

  • all gift orders or orders with a different "ship to" and "bill to" address. If you can, please notify the recipient that a package is coming and a signature will be required.

  • Paypal gift orders or orders from an unconfirmed address. If you can, please notify the recipient that a package is coming and a signature will be required.

  • USPS insured domestic HI, AK, Guam, PR or international shipments

  • expedited International orders including 2nd Day Air, Next Day Air or Same Day Air.

  • expedited USA shipments including Three Day Select, 2nd Day Air, Next Day Air or Same Day Air.

  • orders that triggers our security credit check or exceed a pre-determined dollar amount. 

• Using your work address: If you have your order delivered to your job instead of your home delivery confirmation via a signature is required. That way, if you do not get your package, you will know who did. :-)

• Not home during the day? If your order requires a signature and you or the recipient will not be available to sign for the package, sign the UPS InfoNotice or DHL Notice of Attempted Delivery, leave it for the driver to pick up on his/her second attempt to deliver and they will leave the package for you. Please make sure that you have a secure location in which to leave the package.

• Special Orders : Many of the ornament trees in our shop are stocked in small quantities but, available from the manufacturer in large quantities of 6 items or more. If our inventory is low or shows minus, check the "Restocking" area of the Product Details to see if the item is available and/or coming in. We usually restock within 10 business days. Check the manufacturer information on the description page for more info about how long it will take us to get a large/special order in for you. All special orders are subject to availability - especially after November 1st. Special order returns are handled differently than regular returns. Go here for more information.

• Time Sensitive/ Date Specific Orders:  We are thankful for the many, many customers order from us for a special event ( trade show, birthday gift, wedding shower, Mothers /Fathers Day, wedding, etc) or a gift. We appreciate it even more when you let us know if your order is time-sensitive. Before ordering, please check our UPS Delivery Map and choose expedited shipping with your order if needed.  Also, add your Need by" date in the "Comments" area of our shopping cart. We will do our best to make sure that your order arrives in time for your event.

  If you have a question that was not answered above, please con tact us by e-mail. Thanks for shopping at Ornament Trees.com. We appreciate your business.

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