Track Orders - ORNAMENT TREES.COM

Our products ship from suppliers and distribution centers located all across the United States. Products on your order may ship from more than one location. All customers receive a tracking number by e-mail after your order is shipped. If you did not receive it, use our Customer Service Request Form to request our copy of your tracking number.span>

IF ( 1) You ordered crystal prisms, acrylic frames, a glass garland, ornament hooks, ornament fixative, 8", 10" or 12" black rotating stand, an Ann Laurie Tree or custom decorated ornament tree: your tracking number will be e-mailed to you directly from UPS after the order has been processed by the shipping department at that facility. By the way, that location does not have a daily UPS pickup and the turn around time on orders will be a little longer. Use our Customer Service Request Form for further assistance Please do not call. Operators are not equipped to answer this type of question for you. Be sure to include your full name and cart id order number. Otherwise, we will not be able to locate your order in our system. We endeavour to respond to all e-mail within 24 hours.

(2) You ordered a custom made or heavy duty rotating ornament stand ( 25 -150 lbs) These orders ship from the suppliers. Use our Customer Service Request Form for further assistance Please do not call. Operators are not equipped to answer this type of question for you. Be sure to include your full name, e-mail address and cart id order number. Otherwise, we will not be able to locate it in our system. We endeavour to respond to all e-mails within 24 hours.

(3) It has been more than 3 days since you placed your order and you have not received a tracking number or if you ordered more than six of one item or if you placed a special order. These orders may be shipped from a different location. The following could also apply: (1) our e-mail with the tracking number was rejected by your e-mail server as spam; (2) the order may be on hold due to inventory discrepancy or (3) the address on your order was not correct or a p.o. box. If you created an account when you placed your order, you can log into the account to get the tracking number. Otherwise, use our Customer Service Request Form for further assistance Please do not call. Operators are not equipped to answer this type of question for you. Be sure to include the "bill to" name and cart id order number when inquiring about your order. Otherwise, we will not be able to locate it in our system. We endeavour to respond to all e-mail within 24 hours.

Here are a few more shipping links on our site that will be helpful to you:

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