Why Shop at Ornament Trees.com - ORNAMENT TREES.COM

Several times a year, we search through the catalogs from America's best known, commercial and holiday display manufacturers. We are always on the lookout for hand-made display products from conscientious artisans as well. We want to offer you the best in heirloom quality ornament trees, display stands, artificial trees and holiday decor accessories that are uniquely designed, beautiful, sturdy and useful to you. Not every product passes our test. Only the ones that we love and think that you will love are in our store.

As our customer, you'll get:

Complete contact information - not just an e-mail address or a form leading "somewhere". Our address, customer service phone and e-mail is posted on our site. Which means, no wondering who we, where we are located, if we can be trusted to deliver your order or if we'll be around to help you after the sale.
No surprises! Our product descriptions include:
- The quantity in stock (as of each morning)
- The dimensional weight (size) of the box. Shipping carriers use this to determine shipping charges.
- If the box is oversized by carrier standards.
- The estimated weight of the boxed item
- If the item can be shipped overseas/ international and the best order date. Please allow 2-6 weeks for delivery.
- If we recommend a pre-paid advance order because the item is a fast seller or custom made.
- If the item is re-stocking and approximately when. Due to unforeseen changes by suppliers, all dates are approximate!
- If you can place a special order (6 or more of the same item) when our site shows low quantities or out of stock.
- If you can use our three month payment plan for the tree.
- Manufacturer information to guide your decision to place a special order or order a large quantity.
- Real time shipping charges based upon the actual UPS rate to your location/ zip code plus a small amount ($3-$5) to cover warehouse fees.
Order toll-free by phone, fax, or mail. Please have your item number and credit card ready when you call the Order line at 1.866.227.7108. You can also place your order by toll-free fax: 1.866.505.7475 .
24 HOUR response to e-mail inquiries. We try to answer all e-mail requests within 24 hours. During the busy season (October 30 - January 30) it may take longer - especially if we need to contact a third party to get an answer for you.
Clearly spelled out shipping, warranty, return and privacy policy.
Consumer protection: you have 15 days in which to return any purchase and get a refund (minus the original charge for shipping the item to you.)
Secure ordering in real time, on-line. Many internet sellers are collecting your card details from a secure page but processing your order by hand. You have no idea how many people are handling your card information or what they are doing with it. We use a secure site and process your card securely "in real time", over the internet, using 128 bit encryption - the strongest available commercial encryption. Transactions are handled between computers located hundreds of miles apart - not in our facility.
Decorating ideas and project sheets to help you create the most popular decorator "look" using our products in our Decorating Centre (under "re"-construction :-).
Direct shipping (to the recipient) of any gift you purchase at no extra charge.
Discounts on your orders:
- get an immediate 2% off any purchase of $200 or more.
- multiple item discounts on ornament hooks, photo frames garlands and drops. When you select a multiple, the base price of the item is multiplied then, adjusted +/- by the figure in the drop down box. All options will give you a discount.
Email or Snail-Mail Gift Certificates: select your price from $15 - $250. A few mouse clicks and your gift shopping is done.
Expedited shipping : need it in a hurry? We can ship UPS next day, second day or three day select. Just select your shipping method when you place the order.
"EZ Pay" Plan: On a budget? Need to order a large quantity for resale or a special event? Pay for your 4 ft - 8 ft Christmas ornament tree in three equal installments. In a few short weeks, it will be yours!
Free Gift card message: with your personal message. No extra charge to ship your gift to a different address.
Metal ornament trees are a "green" alternative to a live tree: they are a durable, no fuss, heirloom quality display for a large or small collection of ornaments.
Instructions for assembling our ornament trees are included with most of our trees or posted on our site in the Decorating Centre. if you have a problem assembling a tree, let us know.
International shipping to Canada, Australia, the UK, military destinations overseas, US Territories, certain tropical islands and Europe. Please allow 2-6 weeks for delivery.
Order confirmation: you'll get an e-mail with an order number after the order is placed and an e-mail with the tracking number after it ships. Please be sure to add our e-mail address (shipping@...) to your buddy list, white list or list of approved senders so that the e-mail will not be blocked by a spam filter.
Payment options: pay by major credit card (Visa, American Express, Discover, MasterCard, Paypal or Paypal e-check, paper check or money order. Place you order by phone, fax or by mail order.
Price matching: our retail prices are comparable to those of other websites selling the same ornament trees. If we don't have it at the lowest retail price, we'll match it and take $1 off the price. You'll get the lowest Internet price for your ornament tree. Sorry, we can not match all retail, clearance, special or reduced pricing seen elsewhere. Contact us for more information.
Specific, detailed product descriptions and photos linked to close ups. Our product photos are smaller than we'd like them to be right now. But, we are working on it! :-) Just click "Enlarge" to see the item better.
Variety & Versatility: choose from a wide variety of heirloom quality, versatile ornament trees that will fit almost any decor. You can use them year around for displaying pictures on a family photo tree, to give as a gift or to create a wonderful blessing for others such as a money tree.

By the Way... produdcts with a title in red on our site are clearance merchandise and the price has been reduced. In most cases, the item has been or will be discontinued by the manufacturer. Sales of these items are subject to availability. If we can not fill your order, your payment will be refunded or credited as appropriate.

Any item that is crossed out is sold out for the season and may also be discontinued. If you are interested in such an item, e-mail us for more information. We'll be happy to check when or if it will be available again.

or OVERSIZED: This symbol (or text) on our site indicates an item for which shipping carriers charge an extra fee because of the box size - regardless of the actual weight. T he rate for regular ground shipping of an oversized item, is usually a bit higher than the rate would be if based solely upon the weight. And, for certain of our 90" trees we ordered an additional, heavier shipping box to minimize shipping damage. A note in the description of the product indicates an additional box fee of ($5 -$15) is included in the price of the item to cover those costs. Shipping charges will also be calculated and added at checkout. We use the manufacturers' and warehouse reports of box sizes and all dimensions are estimated. If you receive an item that is marked "oversize" in our description but is not in an oversized box, please contact us immediately. Please Note: Expedited shipping rates for oversized items can be double or even triple the regular ground shipping rate. Solution: check the UPS delivery map on our site, allow plenty of time for order processing and shipment then, order early to avoid the higher expedited rates.

When an item says "Advanced Order recommended" it means the item is either custom made for us or very popular but in short supply from a manufacturer who produces or imports the item in limited quantities. In many cases, it is also a special order. Items like these are generally back ordered for months and when new stock comes in it goes to fill pre-paid advance orders. When you place an order, your card is credited/debited immediately and the order is considered to be prepaid. Advance orders are filled on a "pre-paid, first come, first served - date / time order was placed" basis. A pre-paid advance order ensures your place in line, so to speak. We will keep you informed of the progress of your order and let you know if there are any problems. If the order can not be filled or you cancel it before it has been shipped, your payment will be refunded in full.

Special Orders: If you are placing a special order or ordering for an event, please include your "need-by" date in the Comments area of our cart. We will do our best to see to it that your order arrives in time and notify you if it can not.

Multiple Ship From Locations: We ship from warehouses all over the country. If you place an order that includes items with multiple ship from locations, you will get the discounted shipping rate from each location.

If you don't see what you need, try our Advanced Search. Or e-mail us. We'll gladly check our resources to see if the product you need is available and get you a price.

Thanks for shopping at Ornament Trees.com. We appreciate your interest in our products and your business.

Why Shop at Ornament Trees.com?